FAQ
We compiled all the frequently asked questions - please check when you have some troubles.
Overall
Features
How do I set up hey mint raffle?
You can start connecting your Google account/Twitter/Discord to log in > Create new allowlist > fill up the necessary information of your project > set requirements in the "Requirements tab" > activate the allowlist page
Can more than 2 people work on the same allowlist manager project through HeyMint?
Yes, go to the admin tab, then you can add the emails of everyone you want to invite to your project.
Is it possible to give bonus entries based on discord roles?
It is not possible if there is already an existing allowlist that has different requirements.
What we can suggest is for you to make a different allowlist that has these specific requirements. Discord roles can be added as a requirement to your allowlist.
Error Codes
Sorry, an error occurred: CloudFlare captcha verification failed, please try again.
Try turning off any ad blockers or try a different browser.
If you have an ad blocker installed in your web browser, you should be able to turn it off in the settings.
We had to implement captcha protection to mitigate massive bot attacks, but sadly it catches some real users here and there and it's not under our control - if this happens again in the future, you can reach out to the project owners and let them know if they can manually add you since you can't join the allowlist and send a screenshot of the error message.
Why do I get the "security header check failed” error while trying to change my wallet to join an allowlist?
There can be several causes why you’re getting this error:
You left the page open for a while and you are actually on a page from a previous deployment (the headers are invalidated every time we redeploy)
Your system clock is out of sync
Your user agent is being reported incorrectly
To Fix the problem:
Try using a different browser and turn off any ad Blocker installed
Refresh your Browser and try again several times.
Use a different wallet or account on the same browser or settings.
Collector
How to claim the reward after winning raffle?
You will have to reach out to the project creators via Twitter/ Discord to claim your prize.
Once I enter a raffle, can I enter again with a different wallet?
By default, users can't enter with multiple wallets that is associated with the same twitter or discord because our tool treats it as just one account/entry.
I can't change my wallet while trying to join an allowlist.
You can change your wallet by going to the settings page > my wallets > disconnect current wallet and connect a new one.
I want to join an allowlist but why am I disqualified?
Unfortunately, the error message you see means that the creator of this allowlist manually set restrictions based on their own standards.
It's the project creators' decision to disqualify or prune entrants that did not meet their requirements as we don't have access to their allowlist settings. These requirements that could affect your allowlist status are wallet balance, multiple wallets, Twitter followers, and Twitter account age. So, I suggest to check on those before entering an allowlist.
How to check my status on an allowlist?
You can check your status on your collector's dashboard at the top left corner of HeyMint home page beside "explore" or visit the allowlist page that you have registered in and verify your wallet.
Am I still eligible for entry if I sold NFT requirement for an allowlist?
Unfortunately no, if you already sold the NFT you're not qualified for the allowlist that requires NFT ownership.
I got approved for the allowlist, but I can't mint. What's the issue?
If you're having trouble minting, it might be because the project creator has over-allocated their mint, so not everyone on the allowlist can actually mint.
Please note that the distribution of prizes is the responsibility of the project creators, and our platform is only a tool to help them manage their allowlist. If you're still having trouble, we recommend reaching out to the project creator directly to get more information on the situation.
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